It seems to me we're being a bit hypocritical here. Though not as direct, one of our current commercials takes a jab at the lawncare guy. Historically speaking, we're no angels when it come to marketing either. I say get over and move on.

Before becoming a FSR for Cox, I had no idea how many techs worked in my city and how many service call's they had each day. One of my favorite things to ask while on a service call at a customer's house is how long they had to wait before I showed up. "About two days" is the longest I've ever heard and sometime's they even say that they just placed the call that morning.
Before working for Cox, I never had any problems with my cable services so I was completely unaware that the response time was so short. I'm glad that I work for a company that put's as much emphasis on current customers as it does on potential customers.